Refund policy

Farmhouse Trading Refund Policy

This Refund Policy ("Policy") applies to all purchases made from Farmhouse Trading, unless stated otherwise.

Customer Satisfaction is Our Priority

At Farmhouse Trading, we are committed to customer satisfaction. We offer refunds, replacements, and exchanges in line with the Australian Consumer Law and the conditions outlined below. This Policy provides additional benefits beyond your rights under Australian law.

Australian Consumer Law

Under the Australian Consumer Law:

  • You are entitled to a refund or replacement for major product failures.

  • If a product has a minor issue, we will repair it within a reasonable time. If this is not done, you can choose a refund or replacement.

  • These rights cannot be excluded or modified by us.

For more details, visit the Australian Competition and Consumer Commission website.

Returns for Defective and Non-Defective Items

We accept returns for both defective and non-defective items, including change-of-mind returns.

  • Items must be returned in new or slightly used condition.

  • Return requests must be made within 30 days of receiving your order.

Exchanges

We accept exchanges for eligible items within 30 days, subject to product availability.

Return Methods & Costs

  • You can return items by mail, in-store, or at a drop-off location.

  • A free return label is included in your package or will be provided upon request.

  • There are no restocking fees.

Refund Processing Time

  • Refunds are processed within 30 days of receiving the returned item.

  • Refunds will be issued to the original payment method.

Change of Mind Returns

We accept change-of-mind returns within 30 days of receiving your order.

To be eligible:

  • The item must be unused or slightly used and in original packaging.

  • Please contact us to initiate the return and receive a free return label.

Exceptions

We may not provide a return, repair, or refund if:

  • The item was misused and caused the issue.

  • You were aware of the fault before purchasing.

  • Other exceptions outlined in the Australian Consumer Law apply.

Shipping Costs for Returns

  • If the product is faulty or doesn’t meet consumer guarantees, we will cover return and replacement shipping costs.

  • If you initially pay to return an eligible item, we will reimburse reasonable postage or transport costs.

  • For large or bulky items, we will arrange pickup at no cost if the item is found to be faulty.

  • If the product is not faulty, you may be charged for return shipping or inspection costs.

 Contact Us

We aim to respond to all inquiries within 48 hours.

 Changes to This Policy

This Policy may be updated from time to time. Any changes take effect immediately upon posting on our website.

 Summary

We want you to be completely satisfied with your purchase. Whether you’re returning a product due to a fault or a simple change of mind, we’re here to help ensure a smooth and hassle-free experience.